New for 2021
THE MARYLAND DESIGN CENTER
From Selamat Designs: March, 1, 2021
New for 2021, we’ve partnered with four Selamat Regional Showrooms to support our invaluable trade members. As of March 1st, each showroom will provide exclusive access to Selamat products as our in-house customer support team will no longer be available for designer inquiries. All pricing, product info, and order fulfillment can be accessed via the Selamat Regional Showroom in your territory—think of their highly-trained staff as an extension of the Selamat family.
We understand this is a significant change, and we hope that you will understand that our intention is to provide the best brand experience possible with our small but mighty Selamat team. Want to know more? Read on for a list of our most common questions from designers.
SELAMAT + THE MARYLAND DESIGN CENTER
As the showroom extension for Selamat Designs, our team provides new and current Design Accounts with both a showroom experience and a full service Customer Support Team. We look forward to providing:
- Trade pricing without opening orders and yearly sales requirements without minimum orders. Any Registered Selamat Designer has complete access to Selamat's exclusive products without any opening order or minimum.
- Access to the Selamat trade website to view products, Trade & MAP pricing, create wish lists that can be forwarded to our Team for inquiry, estimates & ordering;
- Local Designers have full access to our Showroom with Selamat inventory & Sampling.
- Remote Designers will receive online assistance including, sampling, high resolution images and virtual showroom tours: Our partnership enables seamless ordering process from sampling, sourcing, estimates, purchase orders, freight quotes, order tracking, logistics & claims.
The New Ordering Process - FAQ's
Working through a our Trade Showroom, we are able to provide seamless Customer Service with all aspects of the ordering process. We do not require minimum orders for any of Selamat products or from our other vendors. No opening, minimum orders or yearly sales volume requirments.
Our Customer Service Team is available by phone & email
Weekdays from 9am to 5pm.
Please call 410-998-9424 or Email: email@example.com
Our goal is to respond to registration requests & product inquiries the same business day (or sooner).
After Hours we are also available to answer questions. Just email Selamat@themarylanddesigncenter.com and we will get back to you as soon as possible.
To make the invoicing process more efficient, we ask you to register with out showroom. This will also give you access to all of our product lines with the same terms and level of service.
Please complete our simple online registration form: SELAMAT REGISTRATION
Our pricing to the Trade is set by Selamat Designs. Our pricing is exactly the same as it would be if you were ordering through the showroom.
We require payment in full at the time an instock order is placed. We accept checks, Credit Cards, and ACH payments (a link attached to your invoice. We do not charge a credit card fee.
Please note: Selamat will no longer be shipping furniture to residential addresses. In order to limit shipping damages and claims, Selamat will require items that cannot ship via. ground, go to a receiver. If you need information about receivers in our area, please let us know.
Selamat ships product as soon as available. This may result in multiple shipments. The standard, flat rate freight pricing ensures that freight will not be charged more than one time for any one product, regardless of the number of shipments or the warehouse location.
LTL SHIPPING (less than a truck load) applies to commercial, palletized shipments.
Min. Shipping Charge of $200.00 (15% when total invoice exceeds $1350.00).
GROUND SHIPPING applies to small parcel shipments (most lighting, accessories & mirrors)
-25% of invoice total (min $50)
-Excludes mirrors, min $75, over-sized lighting, min $175
RESIDENTIAL DELIVERY: Is no longer available for items that need to be trucked. Only small items, shipping ground may go to residential addresses.
LIFT GATE FEE is a $90 fee in addition to standard freight charges
WHITE GLOVE DELIVERY is no longer available.
More Shipping Details:
- Orders ship FOB South San Francisco and Cincinnati
- Freight shipments are shipped to loading docks or curbside delivery is made at commercial delivery locations only. If approved, small parcel shipments may be shipped to residential addresses.
- Any undisclosed shipping needs that are determined by the carrier upon delivery may result in additional fees to be charged. These will include with any carrier imposed fees associated with redelivery or re-consignment.
- Refusal of a shipment will incur a 25% restocking fee plus shipping charges.
- Selamat reserves the right to change freight rates based on carrier market conditions.
- Selamat is not responsible for fees incurred by receiving services.
- All drop-ship accounts are required to have their own third party shipping. Selamat assumes no responsibility for shipments or damage by third party shipping.
Occasionally when an order is entered, one or more products may be backordered. This will be noted on the order confirmation and estimated arrival date will be indicated. Noted arrival dates can vary by several weeks pending delays at the factory level or in customs, though we do our best to build in room for error. Lead times for backordered products can range from days to 3-4 months if the order is still in production.
If you/your customer do not want to wait for the inventory to arrive, please respond to the order confirmation with a request to remove, otherwise the backorder will reserve the units for your order by date requested. Once the containers of new product arrive to our warehouse, it can take 1-3 days to unload, transfer inventory, and process. Backorders will be automatically charged and released to the fulfillment team - you will be notified when your item(s) have shipped.
Selamat offers COM for some of their products. Please contact the showroom to see if it is offered in the product you would like or log in to view details at selamatdesigns.trade. Click here for pricing information by category (subject to change).
Average COM lead time is 3-4 weeks, and estimated delivery is 6 weeks from date fabric is received. If you are working on a tight deadline, please confirm with your territory manager that Selamat can accommodate your installation date.
PRIOR TO SENDING FABRIC, PLEASE NOTE:
- Matching the band on a cushion will use more fabric. We recommend matching the band only when using a fabric with stripes.
- Centering a large repeat will require more fabric.
- While we inspect all fabrics for mill imperfections, some are difficult to recognize. Selamat Designs is not responsible for defects, color imperfections, or other flaws. We recommend you inspect the fabric prior to shipment.
TO PROCESS YOUR ORDER IN A TIMELY FASHION, THE FOLLOWING STEPS MUST BE COMPLETED:
1. Sidemark fabric with your company name and order number
2. Mail fabric to:
231 S Maple Ave
South San Francisco, CA 94080
OR our Ohio Location, depending where your product is:
Attn: Keith Moeller/Weil Thoman Company
5151 Fischer Avenue
Cincinnati, OH 45217
3. Once your fabric has shipped, complete this C.O.M. INFORMATION FORM (must include tracking information)
Questions? Contact Our Team
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