Trade Registration: Selamat & Showroom Accounts

MDC/Selamat retains the right to repair, replace, credit, or refund at our discretion. The following information must be included in any claims submission form if replacement, reimbursement for repairs or discounts will be considered. In all cases, original packaging materials need to be retained.

1. Shipping Damage: Damage as a result of shipping, it is REQUIRED that the details be noted on the Delivery Receipt/Bill of Lading (BOL) at the time of receipt and signed by the carrier before they leave. Failure to do so will result in refusal of a claim and Selamat will not be responsible for replacement or repair. When submitting a claim, photos of the damage and packaging materials must be included for review. If order was shipped under a 3rd party carrier, a claim must be filed with them directly and any replacement order paid for in full.