Selamat Claims Policies and Procedures


We apologize for any inconvenience associated with receiving your order.  Selamat makes every effort to stand behind the quality of their products, but acknowledge that damages may occur at the factory level, after shipping or in some cases after delivery and use.  All claims are handled individually and we work closely with Selamat to find the most cost effective and expedient way to resolve claims related to shipping damage, concealed damage and after use damage.  It is our preference to find a local repair solution in order to reduce the time and footprint of re-shipping/replacing products.   In order to resolve any claims request, we will need as much information as possible to find the most satisfactory solution.  Selamat & the MDC retain the right to repair, replace, credit or refund at the discretion of the Selamat/MDC team. 

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