MDC/Selamat retains the right to repair, replace, credit, or refund at our discretion. The following information must be included in any claims submission form if replacement, reimbursement for repairs or discounts will be considered. In all cases, original packaging materials need to be retained.
1. Shipping Damage: Damage as a result of shipping, it is REQUIRED that the details be noted on the Delivery Receipt/Bill of Lading (BOL) at the time of receipt and signed by the carrier before they leave. Failure to do so will result in refusal of a claim and Selamat will not be responsible for replacement or repair. When submitting a claim, photos of the damage and packaging materials must be included for review. If order was shipped under a 3rd party carrier, a claim must be filed with them directly and any replacement order paid for in full.
2. Concealed Damage: We require that any Selamat product be unboxed within 7 days of receipt and a claim filed promptly. Claim must include description of damage, images of damage item and shipping materials.
3. Fulfillment Error: Notification must be made promptly within 7 days of receipt of the shipment by emailing email@example.com. Incorrect items must be returned in first quality condition in their original packaging, and the correct item will be shipped promptly.