Claims Submission Form

Request for Repair or Product Replacement

We apologize for any inconvenience incurred with  your Selamat purchase. We make every effort to stand behind the quality of our products when cared for properly. We acknowledge that damages may occur at the factory level, after shipping, or in some cases after use.  All claims are handled individually, and we rely on both you and your receiver to help us reduce the expense and footprint of re-shipping/replacing large pieces by utilizing local repair.
THE MDC/Selamat retains the right to repair, replace, credit, or refund at our discretion. Upon receipt of a submitted Return Authorization Form, we will acknowledge receipt within one business day and request additional information if necessary.  With all required information we are able to resolve most claims are resolved within 1-2 weeks. 
Claims & RA Request Form
*Please Note: If you are requesting a replacement, all original packaging must be used to return the damaged item. For Shipping Damage Claims, images of the itema nd the packaging must be included.
Click or drag a file to this area to upload.
Click or drag a file to this area to upload.
Please let us know so we can take your request into consideration when evaluating the claim
If there is a reason you are unable to provide images, please explain
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