Claims Submission Form

Request for Repair or Product Replacement

We apologize for any inconvenience incurred with your Selamat purchase. We make every effort to stand behind the quality of our products when cared for properly. We acknowledge that damages may occur at the factory level, after shipping, or in some cases after use. All claims are handled individually, and we rely on both you and your receiver to help us reduce the expense and footprint of re-shipping/replacing large pieces by utilizing local repair.
THE MDC/Selamat retains the right to repair, replace, credit, or refund at our discretion. Upon receipt of a submitted Return Authorization Form, we will acknowledge receipt within one business day and request additional information if necessary. With all required information we are able to resolve most claims are resolved within 1-2 weeks.

Claims & RA Request Form

*Please Note: If you are requesting a replacement, all original packaging must be used to return the damaged item. For Shipping Damage Claims, images of the itema nd the packaging must be included.

Date of Claims Submission *

Date Of Receipt of Product *

Original SO or PO#

MDC/PEYTON Invoice# *

Date on Invoice *

Primary Contact *

First

Last

Your Company Name *

Email *

Phone *

Name of Recieving Company *

Receiver Email *

Receiver Phone *

Receiver Address *

Address Line 1

Address Line 2

City

State

Zip Code

Please Describe the General Nature of the Damages (include a summary of the entire order)

Name of Product *

Sku#

Reason for Return Request (select all that apply) *

Item(s) received do not match what was ordered
Item received damaged (box damaged in transit. Must include pictures of the original box)
Item received damaged (concealed from factory, not as result of shipping. Must include pictures of the original box)
Damaged or defective item (after use)
Other

Images Of Damages

Click or drag a file to this area to upload.

Images Packaging Materials

Click or drag a file to this area to upload.

How would you like to see this resolved? *

Please let us know so we can take your request into consideration when evaluating the claim

PLEASE NOTE: NO CLAIMS WILL BE ACCEPTED FOR REVIEW WITHOUT IMAGES

If there is a reason you are unable to provide images, please explain

Request for Repair or Product Replacement

SHOWROOM LOCATION

SHOWROOM & CUSTOMER SERVICE HOURS

WEEKDAYS
9am to 5pm
After Hours and Weekends:
Please Email
customerservice@peytonhome.com

Request for Repair or Product Replacement

SHOWROOM LOCATION

SHOWROOM & CUSTOMER SERVICE HOURS

WEEKDAYS 9am to 5pmAfter Hours and Weekends:Please Emailcustomerservice@peytonhome.com

WEEKDAYS
9am to 5pm
After Hours and Weekends:
Please Email
customerservice@peytonhome.com